• Are my payments secure?
    We use 128-bit encryption to protect online transactions.

  • How long will my order take to ship?
    Items are usually shipped within 5 business days of order.

  • What credit cards are accepted?
    Specialty Pottery currently accepts Visa or Mastercard.

  • What are the shipping and handling charges?
    Shipping charges are approximately 12% of your order. All items are sent via UPS.
  • Is sales tax applied to the order?
    Only North Carolina residents pay sales tax.

  • Is my personal information secure?
    Personal Information is used only for business purposes and will not be shared or sold to anyone.

  • What if my pottery arrives broken?
    If the pottery items arrive broken, please notify us immediately, or within 10 business days of receipt, either by phone or email. DO NOT discard packaging or item.